Dependant Healthcare Professional FAQs
What is eDHP?eDHP is a web-based application created by Parallon, HCA's Credentialing Vendor Organization (CVO), to track credentials and monitor compliance of Dependent Healthcare Professionals (DHP) performing services in HCA facilities.
Will the eDHP System replace existing facility "Access" processes, systems, and other CVOs?Yes, as each HCA division goes live with the eDHP system, other systems utilized for DHP credentialing and access will no longer be available. DHP's currently credentialed through another CVO (i.e. Reptrax, VendorMate) will be required to be credentialed through Parallon and utilize eDHP kiosks to access the facility.
Why are existing systems being replaced by eDHP?eDHP was developed to meet HCA's Patient Safety agenda, as well as national, regional and local regulatory standards.
What are the fees charged to DHPs to be credentialed through PWMS? Effective August 1, 2013:Tier 1 Non Employees = $125 per year.
Tier 2 and 3 DHPs = $225 per year.
* Fees reflect operating costs necessary to fund CVO resources, system development and ongoing credentialing support.
What are the benefits of eDHP for Dependent Healthcare Professionals?
- Online applications.
- Online document management capability.
- Automated document retrieval.
- Online payment options.
- 24 x 7 visibility and system access.
- On-screen messaging, alerts and reminders when documents are expiring
How will a DHP gain access to needed areas to perform services when visiting a facility?Each time a DHP visits an HCA affiliated facility, he/she must report to the designated eDHP kiosk to obtain a daily-use badge. Each HCA affiliated facility will determine the location of its eDHP kiosks. Please consult with the appropriate facility contact or inquire at the main entrance registration desk to determine kiosk location(s). When eDHP goes live, a daily-use badge can be printed by those DHPs who are:
- Fully compliant.
- Have been vetted and approved by the facility for services.
- Have an approved photo on file
How will DHPs be notified regarding the transition to eDHP?All HCA Divisions/affiliated facilities will be transitioned based on a predetermined schedule. Those DHPs associated with a facility/division utilizing another credentialing vendor will be notified well in advance, via email, regarding the transition and timeframe. The credentialing process for DHPs (into eDHP) is required to be completed before the DHP visits any facility. Questions regarding any of this information should be directed to: Parallon DHP Credentialing Customer support. (954) 514-1440
What will the badge look like?A daily-use badge includes a photo of the DHP, facility name, authorized area of the facility, DHP name, classification, company and date. The badge will expire at the end of each day.
How do I log into the eDHP website?Each transitioning DHP will receive an email that includes the eDHP link and logon instructions based on the Parallon CVO enrolling the DHP in eDHP. DHPs are encouraged to save the eDHP login page link to their favorites:
Who do I contact with questions about eDHP System or credentialing program?Please contact the PWMS credentialing team at (954) 514-1440 if you have any general credentialing questions or concerns.
I visit more than one HCA affiliated facility – do I have to pay per facility?Each DHP has a single profile and pays one credentialing fee for access to all HCA affiliated facilities, where approved to do so. eDHP allows the DHP to select facilities they would like to visit, yet final approval for access rests with each HCA affiliated facility.
Why am I required to provide my Social Security number to gain access to the HCA network or information systems?DHPs must provide sensitive personal information to include their Social Security number (SSN) in order to gain access to the HCA IT network, systems, and/or data. HCA’s role of providing health care services requires the handling of sensitive information across the company every day. Our obligation for protecting sensitive information mandates:
- positively identifying every user who has access to our company IT network, systems, and data;
- ensuring their access and authorization are appropriate;
- connecting activities on our network to the individuals who conducted them; and
- maintaining our identification of individuals and their activities on our network and systems for the length of time necessary to comply with applicable laws and company policies, regardless of where the individuals work or if their service at HCA ends.